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For orders in the Netherlands and Belgium
Frequently Asked Questions
Do you have any other questions? - Our team is here for you!
Our customer service is available 7 days a week. Feel free to send us a message by clicking the button below.
What is the delivery time of my order?
We do our best to deliver your order as soon as possible. For the Netherlands, the average delivery time is 24 hours. In some cases, the delivery may be delayed. Therefore, always keep a close eye on your track and trace.
For other countries within the EU, the average delivery time is 2 to 4 working days.
What are the shipping costs?
Shipping is free for orders within the Netherlands and Belgium.
For all other countries within Europe different rates apply. These are calculated at checkout.
How can I track my order?
Once your package has been shipped, you will receive an email with a Track and Trace. Here you can find the status of your package and, if necessary, change your delivery.
Which countries do you deliver to?
Sanova delivers throughout Europe. The carrier is determined by the country of destination